+250 788 123 099
info@centrika.rw
Centrika
Call Center Services

Professional Call Center
Services That Deliver.

Reliable, multilingual call center solutions β€” from customer support and telemarketing to lead generation and survey services. Affordable rates, professional agents.

Call center agents at work
24/7

Availability

Our Services

Comprehensive call center solutions tailored to your business needs.

Customer Support

24/7 inbound and outbound support across voice, email, and live chat β€” ensuring your customers always get timely, professional assistance.

Telemarketing

Strategic outbound campaigns to promote your products and services, generate interest, and drive measurable sales results.

Lead Generation

Qualified lead identification and nurturing through targeted calling campaigns, delivering prospects ready for conversion.

Appointment Setting

Professional scheduling services that keep your calendar full and your sales team focused on closing deals.

Survey Services

Market research and customer satisfaction surveys conducted by trained agents to deliver actionable business insights.

Quality Assurance

Call monitoring, performance analytics, and continuous training to ensure every interaction meets the highest standards.

Languages We Speak

Our agents are fluent in multiple languages, ensuring clear communication with every customer.

4

Languages

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English

Global business communication

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French

Francophone market coverage

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Kinyarwanda

Local Rwandan audience

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Swahili

East African regional reach

Why Centrika Call Center

What sets us apart from the rest β€” built on quality, multilingual talent, and data-driven insights.

Multilingual Agents

Our team speaks English, French, Kinyarwanda, and Swahili β€” reaching customers in their preferred language.

Cost-Effective

Affordable and competitive rates without compromising on quality. Scale your team without the overhead.

Data-Driven Insights

Real-time dashboards and detailed reporting give you full visibility into call performance and customer trends.

Flexible Scheduling

Round-the-clock coverage with flexible shift options that align with your business hours and time zones.

By The Numbers

500K+

Calls Handled

4+

Languages Supported

98+

% Customer Satisfaction

24/7

Availability

Why Choose Us

People choose us because we
serve the best for everyone

Dedicated project manager

Dedicated project manager

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Organized tasks

Organized tasks

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Easy feedback sharing

Easy feedback sharing

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Never miss deadline

Never miss deadline

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